Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We are proud to serve pet owners in the Deer Park area. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion. 

We are passionate about preventative care, client education, and providing comprehensive emergency and rehabilitative care to pets in Deer Park and the surrounding area.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and ScratchPay as financing options. They offer an easy application process that will send you results in minutes.

• Will I be provided with an estimate of costs?

  Prior to treating your pet, we will provide a good-faith estimate of the cost of our services. However, unforeseen circumstances may arise that impact your final bill. 

  We will always discuss our written estimate with all clients before they leave our facility. A deposit based on our estimate will be required before any further treatment is provided.

• Should I call ahead to book an appointment?

  Yes, please call ahead to schedule an appointment to ensure we are able to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please notify us as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We provide high-quality, compassionate veterinary care for cats and dogs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Do you offer boarding services?

  We have seven large, skylit runs to accommodate even the largest dogs. Additionally, because we know that they prefer a quiet environment, cats are kept in a separate, well-lit room.

  Dogs are walked three times a day, diabetic boarding patients have their blood sugar checked twice a day, and all pets requiring medication are monitored and administered to by our medical staff seven days a week.

  In all, our dedicated kennel staff will make sure your pet is happy and comfortable. If requested, we will also bathe your dog on the day of discharge.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.